Returns & Refunds Policy

Returns & Refunds Policy

THORVA Tile and Bathrooms

At TORVA Tile and Bathrooms, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns policy below.

Returns

We accept returns on eligible items within 14 days of delivery, in line with UK consumer law.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging
  • Tiles, bathroom products, and accessories must not have been installed or altered
  • Proof of purchase is required

We cannot accept returns on:

  • Clearance or discontinued items
  • Bespoke, special-order, or made-to-order products
  • Any installed or used items
  • Partially used boxes of tiles or broken packs not due to damage in transit

Damaged or Faulty Items

Please inspect your order upon delivery.

If your items arrive damaged or faulty:

  • Report it to us within 48 hours of delivery
  • Include clear photos of the damage and packaging
  • Do not install the product

We will offer either a replacement or a full refund depending on stock availability and the nature of the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed back to your original payment method
  • Refunds may take 5–10 working days to appear in your account
  • Delivery charges are non-refundable unless the item is faulty or incorrect

Return Process

To start a return:

  1. Contact our customer service team
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions before sending items back

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us and we will assist you.

Contact Us

If you have any questions about returns or refunds, please contact:

TORVA Tile and Bathrooms
Email: [your email here]
Phone: [your phone number here]

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Returns & Refunds Policy

TORVA Tile and Bathrooms

At TORVA Tile and Bathrooms, we aim to provide high-quality products and a smooth customer experience. If you are not completely satisfied with your purchase, please review our returns policy below.

Returns

We accept returns on eligible items within 14 days of delivery in accordance with UK consumer law.

To be eligible for a return, items must be:

  • Unused and in original condition
  • In original, unopened packaging
  • Not installed, altered, or cut
  • Accompanied by proof of purchase

We cannot accept returns on:

  • Clearance or end-of-line products
  • Special order or bespoke items
  • Installed, used, or partially used products
  • Opened tile boxes or broken packs not due to damage in transit

Damaged or Faulty Items

Please inspect your order as soon as it arrives.

If your items are damaged or faulty:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the product and packaging
  • Do not install the item

Once reviewed, we will offer either:

  • A replacement (subject to stock), or
  • A full refund

Refunds

Once your return has been received and inspected:

  • We will notify you of approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refunds typically take 5–10 working days to appear in your account

Please note:

  • Delivery charges are non-refundable unless the item is faulty or incorrect

Return Process

To start a return:

  1. Contact our team with your order number and reason for return
  2. Wait for return approval and instructions
  3. Return items securely in their original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us and we will assist you.