Privacy Policy

THORVA Tile and Bathrooms

This Privacy Policy explains how THORVA Tile and Bathrooms collects, uses, and protects your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information when you interact with our store:

Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely via third-party providers)
Order history
IP address and device/browser information

We only collect data necessary to process orders and improve your experience.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange delivery of goods
Communicate order updates
Provide customer support
Process refunds or returns
Improve our website and services
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties only when necessary, such as:

Payment processors (e.g. Shopify Payments, PayPal)
Delivery and courier companies
IT and website service providers

These providers only access the data required to perform their services.

4. Data Storage and Security

We take appropriate steps to protect your personal data against:

Loss
Misuse
Unauthorised access
Alteration or disclosure

All payment transactions are encrypted and handled securely by third-party providers.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

Understand how visitors use our site
Remember your preferences
Improve site performance

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to certain types of processing
Request data portability

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil orders
Meet legal and tax obligations
Resolve disputes

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.